Returns Policy

Inspect and Report Your Doll Upon Receipt

Thoroughly inspect the doll from head to toe before use. If the product is damaged due to improper use, you will not be eligible for any return or exchange services. It is important to use common sense and handle the item properly to avoid causing any damage to the product.

If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible including any images and videos, in which case email us at 1207416089@qq.com. We can then work to resolve the issue.

We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

Damage and Warranty

For the following scenarios, we will offer reshipment, remake, or partial refund:

• Incorrect Dolls: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
• Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage is. For slight damage, we will provide all the necessary kits to help you fix the item.
• Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)
• We offer a Money Back Guarantee for all orders. For a list of what is and is not covered by our Money Back Guarantee, please visit this page.

***DO NOT RETURN THE PACKAGE DIRECTLY

Generally, returns are not accepted for adult products. As a buyer, you wouldn’t want to purchase a doll that has been previously used by other people, correct? If you have a valid reason for a return, please ensure that the product is in new condition. Our team will thoroughly inspect your doll package, and if we find any violations of our return policy, a refund will not be issued, and the incident will be reported to credit agencies in some serious cases.

Please ensure that the doll is in brand-new condition and has not been used before returning it to us.
The shipping address on the packaging box is not applicable for returning custom orders and inventory orders.
If you wish to return the package, please contact us for further instructions.

 

Refund

***DO NOT INITIATE PAYMENT CARD CLAIMS / PAYPAL DISPUTES DIRECTLY

As a trusted and professional merchant, we value the interests and satisfaction of our customers. We promise reliable post-purchase support and strive to ensure a worry-free shopping experience. We genuinely hope to establish a long-term partnership with you and work together to address any concerns.

When considering initiating a dispute, we kindly request that you understand our commitment to providing you with the best shopping experience possible and our dedication to resolving any issues or concerns you may have. We sincerely urge you not to initiate a dispute but instead reach out to us directly. By doing so, we can address your concerns more promptly and provide appropriate resolutions to ensure your satisfaction.

Initiating a dispute can result in unnecessary costs and complications, such as delayed refunds or refund processing fees. By contacting us directly, we can swiftly handle any issues and ensure a smooth and satisfactory shopping experience, avoiding unnecessary expenses and inconveniences.

Refund Timeframe

Once we agree to cancel or refund for return, as the case may be, a refund is issued to the original payment method or to your credit card/PayPal account.

The refund time period for different modes of payment is provided below.
Credit Card/ Debit Card (6-10 Business Days)
PayPal (7 Business Days)

If the standard time frame as mentioned in the above table has expired and you have still not received the refund, please contact us for a refund number and then contact your credit or debit card issuer or your bank for more information. DON’T FILE A CHARGEBACK REQUEST DIRECTLY (this will delay your refund more). The refund back to the account depends on your bank.